The Tent Campsite Return Policy

TheTentCampSite.com wants your complete satisfaction for any product that you buy from us. However, we understand that there are times when something may not quite meet your needs. We encourage prompt exchange and refunds. But there are a few rules for returns, refunds, and exchanges. Please contact us at customersupport@thetentcampsite.com within 14 days from the invoice date in order to obtain your authorization number and return instructions.

-Authorization number is required for all returns.
-All returns must be within 21 days of receiving authorization number.
-We will not accept returns on non-defective items after 30 days.
-All returns on defective items should be returned to the manufacturer within 30 days.
-Contact your carrier for items damaged in transit.
-All returns must be prepaid.
-No COD’s accepted.

-For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. We can not be held liable for returned merchandise that does not reach the manufacturer.
-Exchanges only are subject to a $10.00 exchange fee plus shipping charges.
-Returns will be subject to a 15% restocking fee or a $3.00 minimum.

Returns must meet the following requirements:

-Enclose a brief letter for reason of return.

-Return in original package in new condition with tags ready for restock.

-Copy of invoice returned with merchandise.

Any refused, returned, or not deliverable shipments returned by the shipping service, do not constitute the right to a refund or credit. If accepted back, will incur a 15% restocking fee plus original and return shipping cost.

You must make sure we have the correct name, shipping address, phone number, and e-mail address. If we cannot verify the shipping address and you do not give us valid contact information, your order will be canceled with no further attempt to contact you.

We have no control over the package while it is in transit. If the tracking report shows that the package was delivered to the address that you supplied us, you must contact the carrier's local office (UPS or US Post Office), and tell them that you did not receive the package, and file a claim with them.
No refunds will be issued on lost packages.

For inquiries please contact us at:

My Cart

Product Search